At helo88, the enjoyment of play never outweighs the health and wellbeing of our members. We provide comprehensive tools, guidance and support so that every gaming session remains healthy, controlled entertainment.
Set daily, weekly or monthly deposit limits directly from your account settings. Once a limit is set, the helo88 system will automatically block any deposit that exceeds the limit you have chosen.
Need a break from gaming? Activate a cool-off period of 24 hours, 7 days or 30 days. During this time, you will not be able to log in or make any deposits to your helo88 account.
For members who feel that gaming has begun to affect their daily lives, we offer a long-term self-exclusion option ranging from 6 months to lifetime. Requests will be processed within 24 hours.
Helo88 provides detailed gaming activity reports that you can review at any time. Monitor your total time spent, total wagering and your wins or losses trends transparently and clearly.
Set a time limit for each of your gaming sessions. When your chosen duration is about to end, helo88 will send a reminder notification so you can consciously decide whether to take a break or continue.
The helo88 support team is trained to assist members who need guidance on responsible gaming. Reach us via live chat at any time — your conversation is handled with full respect and confidentiality.
Important Note: Online gaming at helo88 is entertainment only. Never bet with money you cannot afford to lose. If you feel gaming is starting to affect your life, please use the control tools we provide or contact our support team.
Responsible gaming means approaching every session with a clear mind, pre-set limits and a genuine purpose — to have fun, not to escape financial or emotional problems. At helo88, we believe every member deserves a positive and controlled gaming experience.
In the daily reality of many Malaysian players, online gaming can be a genuinely enjoyable source of entertainment when managed wisely. Problems arise when gaming stops being a choice and starts becoming a need — when sessions run longer than planned, when losses prompt more wagering in an attempt to recover them, or when thoughts about gaming begin to interfere with work, family and social relationships.
Helo88 understands that this is not merely a personal issue — it is a public health matter that requires a structured and compassionate response. That is why we invest in systems, tools and staff training that allow us to identify and assist members who may need support before problems become more serious.
Responsible gaming starts with you — but helo88 is always here to support you every step of the way.
Every operational decision at helo88 is made on the basis of three core responsible gaming principles:
Helo88 offers a comprehensive suite of self-control tools, accessible directly from your account settings page. Below is a summary of the available tools:
| Control Tools | How It Works | Status |
|---|---|---|
| Daily Deposit Limit | Sets the maximum deposit amount within a rolling 24-hour period | Available |
| Weekly Deposit Limit | Limit the total deposit amount over any 7 consecutive days | Available |
| Monthly Deposit Limit | Limits the total amount deposited over any consecutive 30-day period | Available |
| Session Time Limit | Automatic notifications and limits for gaming session duration | Available |
| Cool-Off Period | Voluntary break from 24 hours up to 30 days, effective immediately | Available |
| Self-Exclusion | Voluntary account closure from 6 months to lifetime | Available |
| Activity Report | Full history display of games, deposits and withdrawals | Available |
Good to know: Any limit decrease (for example, reducing your deposit limit from RM500 to RM200) takes effect immediately. However, any limit increase requires a 7-day cooling period before it comes into effect — this is a safeguard we deliberately designed for your protection.
Answer the following questions honestly. If you answer "yes" to two or more questions, it may indicate that your gaming habits require serious attention. This is not a diagnosis — it is a starting point for seeking help.
Do you often play longer or spend more than you planned before starting a gaming session?
Have you ever lied to family members, friends or your employer about how much time or money you have spent gambling?
Have you ever tried to recover losses ("chasing losses") by continuing to play even when you knew you should stop?
Has gambling ever caused you to neglect work, family responsibilities or financial obligations such as paying bills?
Have you ever borrowed money, sold belongings or dipped into emergency savings solely for the purpose of gambling?
Do thoughts about gambling frequently distract you while working, studying or spending time with family?
Do you feel restless, irritable or uncomfortable when you are unable to gamble for a few days?
If you answered "yes" to 2 or more of the questions above: Consider speaking with the helo88 support team or reaching out to a professional counselling service. Acknowledging a problem is the single most courageous and important first step.
Setting self-control limits at helo88 is straightforward and can be done in just a few steps through your account:
Access your helo88 account using valid login credentials. Make sure you are in a secure session.
Navigate to the "Settings" or "Profile" section — look for the "Responsible Gaming" or "Self-Control" menu.
Choose the type of limit you want to set — daily, weekly or monthly deposit, session time, or cool-off period.
Enter a limit amount or duration that suits your budget and lifestyle.
Confirm your limit settings. Limit decreases take effect immediately; limit increases require a 7-day cooling period.
Review your limits every month. Make sure the limits you have set still reflect your current financial situation and lifestyle.
Not sure how to use the control tools? The helo88 support team is available 24/7 via live chat to guide you through every step, without any judgment.
All support resources listed above are accessible free of charge and in complete confidence.
18+ helo88 supports responsible gaming. Gambling is for entertainment only. If you need help, you're in the right place — use our control tools or contact 24/7 support.